Shipping
& Returns

Shipping Policy

Our goal is for customers to be happy with their purchase. But things may not always go as planned. If things don't go as planned, contact us and we will try to make things right for you.

  • Place your request for a return or a refund from the app (locate the order in order history and tap customer support) within 30 days of the date of delivery. If, for some reason, an item does not arrive, place your refund request within 30 days of the most recent estimated date of delivery. We have no obligation to consider requests placed outside of these timeframes.

    • I changed my mind - Unless otherwise noted, you can cancel an order within 8 hours of the time you placed it (Same Day Cancellation). Same Day Cancellations may be credited with Wish Cash.

    • This is not what I ordered - If you receive an item that is damaged, not the size or color you ordered, or not reasonably consistent with the item listing, you are eligible for a refund. We may request some evidence of the issue - typically just a photo or two - and you may be required to return the item.

    • It never arrived - If you don't receive an item you ordered, you are eligible for a refund. Contact us within 30 days of the last estimated date of delivery. When items are delayed but still in transit Wish may offer a partial refund, to offset shipping costs or fees.

    • Pickup Now Items - Some of the items available for pickup are sold by the operators of the shops that also serve as pickup locations. These items cannot be refunded without a return. They must be returned to the pickup location and returns must be completed within 7 days. Check the product detail page and order history to determine which items are subject to these return rules.

    • Ship to Store Items - If you choose to ship items to a pickup location these special refund rules apply:

      • if the item was delivered on time, shipping fees are not eligible for a refund

      • Items not picked up will be subject to restocking fees of up to 20%.

  • Same Day Cancellations are eligible for Wish Cash. We may also offer or award Wish Cash in other circumstances (See our Wish Cash Policy).

  • After the Same Day Cancellation period (8 hours from order) has passed, Wish will not consider refund requests unless the latest estimated arrival date has passed or the item has arrived and it is incorrect or damaged.

  • Return of Funds - after Wish approves a cancellation or refund and (in certain cases) confirms the return of the item, Wish will return or credit the amount of the purchase and the standard shipping fees. If you opt for or are issued Wish Cash, the refund will not be issued to your original payment method. Any fees for special or expedited shipping will not be refunded and (as described above) in some cases the customer will be responsible for return shipping fees.

  • Exceptions & Special Rules -

Return & Exchange Policy
    • Perishables - If the item you order is perishable, it is not eligible for return or refund in most cases

    • Excluded Items - Certain Health & Hygiene Items (e.g. skin lotion, toothpaste) or electronic media such as software are not eligible for return or refund if the seal is broken (i.e it has been opened).

    • Final Sale Items - items marked as “final sale” are not eligible for refunds in most cases

    • Services - If you purchase services from a local provider, your ability to obtain a refund is subject to the provider’s policies.

  • Wish reserves the right to:

    • Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use

    • Limit customer support and refunds for abuse of these services or violations of the Terms of Use

    • Limit purchase activity in the services if it in good faith suspects abuse of this Policy or violations of the Terms of Use.

  • This Policy may be updated from time to time.

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How can we help?

Customer Service

203-450-4167

500 Terry Francois Street

San Francisco, CA 94158

©2020 by mobilethestore. 

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